Category: Asean

New innovative product offerings include robust omnichannel and advanced AI solutions

SAN JOSE, Calif., Dec. 06, 2023 (GLOBE NEWSWIRE) — Today Zoom Video Communications, Inc. (NASDAQ: ZM) announced enhancements across its AI-powered customer experience (CX) suite and new pricing plans that are expected to be available in the coming weeks.

“Zoom Contact Center has seen incredible momentum since its launch last year, reaching more than 700 customers and expanding to businesses of all sizes, from mid-market companies to global enterprises,” said Vi Chau, head of product, Zoom Phone and Contact Center at Zoom. “We have strategically invested in areas like advanced AI, workforce management, and omnichannel expansion to help build meaningful customer experiences. These new plans provide exceptional value at all levels, including enterprise-grade features at the base tier that other companies charge extra for.”

To support its growing customer base and its various business needs, Zoom Contact Center will be available in new tiered plans that each include voice, video, chat, and Short Message Service (SMS) channels, real-time transcription, remote control, Agent Computer-Telephony Integration (CTI), surveys, and AI Companion capabilities including summarization.

Additional features, including inbound email and social channel support, and outbound dialers are supported in mid-tier plans. Zoom AI Expert Assist and Workforce Engagement Management will be included in top-tier plans, and available as an add-on to any package. These new plans offer exceptional customer value and flexibility to meet the needs of small-to-large contact center departments.

New packages provide flexibility and value

Zoom’s new packages provide enterprise-grade feature sets designed to serve the needs of its customers, no matter their size. All product offerings are available to mix and match as named or concurrent licenses.

Essentials

• The Essentials package starts at just $69 per month and includes Zoom AI Companion, remote control, privacy and security features, and support for the most critical channels: omnichannel voice, chat, SMS, and video, as well as many other core capabilities.

Premium

• In addition to the features offered in the Essentials package, the Premium package provides support for email, social channels, and outbound dialer, starting at $99 per month.

Elite

• Elite customers have access to all the features from the Premium package, plus Zoom AI Expert Assist, Quality Management, and Workforce Management, starting at $149 per month.

Additionally, customers with Essentials and Premium packages have the option to purchase features such as Zoom AI Expert Assist and Workforce Engagement Management as add-ons to their package.

Enhanced features expand solution use cases

Zoom’s newest innovations in customer experience focus on helping businesses engage and collaborate better with customers, employees, and more.

• Zoom AI Expert Assist enables AI-powered personalized support for customers, improved productivity for agents, and better intelligence for supervisors. AI Expert Assist intelligently retrieves and suggests the best responses from a curated set of knowledge bases, customer relationship management (CRM) systems, and other systems of record. Additional functionality expected in early 2024 includes recommended next best action, complete with personalized steps, and an intelligent view of agents and activity for supervisors and contact center leaders.

• Expanded communication channels, including email and Meta’s Messenger, allow agents to interact with customers where they prefer to communicate. The ability to chat in WhatsApp is expected in early 2024.

• Remote control allows IT departments to help employees and customers solve problems more quickly with the ability for customers to grant help desk agents permission to control their desktops remotely.

• Outbound dialing empowers sales-oriented agents to enhance customer interaction quality before placing calls and automatically dial numbers on a contact list as soon as an agent becomes available through Zoom’s progressive dialer capabilities. Outbound progressive dialing is currently available in beta and is expected to be generally available in the coming weeks. Outbound preview dialing is expected in early 2024.

• Additional privacy and security with built-in post-redaction of certain personal data in voice and video recordings, as well as voice, video, and messaging transcripts. In addition, bring your own encryption keys to protect certain data stored at rest within the Zoom Cloud infrastructure is coming in 2024.

• Third-party application integrations enhance the agent experience and reduce the need to toggle between programs, providing real-time access to customer information, including CRM, support, and payments from within the Zoom client expected to be generally available in early 2024.

These new plans will be available in the coming weeks.

About Zoom
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact center, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more info at zoom.com.

Zoom Public Relations
Lacretia Nichols
press@zoom.us

GlobeNewswire Distribution ID 8990604

WATSONVILLE, Calif. and SALT LAKE CITY, Dec. 06, 2023 (GLOBE NEWSWIRE) — International Directional Services (IDS), a Granite Company (NYSE:GVA) and Veracio, a leading mining technology company, today announce a partnership to offer Veracio’s complete suite of driller-operated tooling to IDS’ clients.

Veracio is making significant steps toward leveraging advanced geological technologies to enhance the mining lifecycle. While IDS and Veracio have an existing relationship, the announcement of this partnership acknowledges the vision both companies share for transforming how the drilling workflow can be enhanced with better data. By combining IDS’s expertise in directional drilling and Veracio’s geological data collection, the partnership will empower IDS and Granite clients to reduce unnecessary drilling costs, mitigate operational errors, minimize waste, and foster sustainable mining practices.

“Our collaboration further strengthens Veracio’s position in the US market and reinforces our commitment to advancing the mining industry by offering cutting-edge solutions,” states Veracio’s Chief Executive Officer, JT Clark. “Together with IDS, we are committed to redefining industry standards, empowering precision and integrity with every survey, and delivering unparalleled solutions for the mining industry.”

“We are excited to embark on this strategic partnership with Veracio. By combining our data collection expertise with Veracio’s cutting-edge instrument technology, we aim to redefine how drill hole data is utilized in our industry,” said Jason Smith, IDS General Manager. “This collaboration represents a significant step forward for IDS and our commitment to delivering excellence to our clients.”

Key Objectives of the Partnership:

• Enhanced Drill Hole Data Analysis: Deploy cutting-edge technology to enhance the accuracy and quality of drill hole data analysis, providing valuable insights for mining projects.
• Increased Productivity: Leveraging Veracio’s growing fleet of technologies, including TruGyro, and TruSub technology ensures that drilling is precise and efficient leading to better resource definition, safety and lower risks of operational errors, at lower cost.
• Client Support and Satisfaction: The partnership aims to elevate the level of support and satisfaction for IDS’s clients by delivering data-driven insights and innovative solutions.

The announcement is headlined by the most compact and integrated continuous north-seeking gyro tool in drilling, Veracio’s TruGyro, a north-seeking gyro tool built to deliver precision data at depth in some of the toughest of environments. IDS also currently serves as the distributor for Veracio’s TruShot, a precise magnetic survey tool specially designed for driller deployment. Known for its durability, precision, and user-friendly features, TruShot enables drillers to confidently capture high-quality 3D hole path data. In addition to TruShot, IDS also distributes core orientation tooling on behalf of Veracio. As Veracio introduces new products to the market, IDS aims to expand its customer offerings to provide a comprehensive range of cutting-edge solutions.

Photos accompanying this announcement are available at – https://drive.google.com/drive/folders/1AZcrwz8G6Ii4AveB6WDOrHozAgvx7-QY?usp=drive_link

About Veracio
Veracio offers mining clients a range of solutions that improve, automate, and digitally transform their orebody sciences in exploration, resource definition and production. Championing a modern approach through a diverse product portfolio Veracio fuses science and technology together with digital accessibility by using advanced scanning, sensing with strong data governance and the deployment of AI to accelerate real-time decision making and significantly improve efficiency, profitability, and sustainability across the value chain. For more information about Veracio, please visit www.veracio.com.

About Granite
Granite is America’s Infrastructure Company. Incorporated since 1922, Granite (NYSE: GVA) is one of the largest diversified construction and construction materials companies in the United States as well as a full-suite civil construction provider. Granite’s Code of Conduct and strong Core Values guide the Company and its employees to uphold the highest ethical standards. Granite is an industry leader in safety and an award-winning firm in quality and sustainability. For more information, visit the Granite website, graniteconstruction.com, and connect with Granite on LinkedIn, X, Facebook, and Instagram.

Media Contacts

Veracio Kamran Shaikh PRA Communications kshaikh@pracommunications.com Cell: +1-778-846-5406

IDS/Granite Erin Kuhlman – 831-768-4111 Investors Wenjun Xu – 831-761-7861

GlobeNewswire Distribution ID 8990350

DUBAI, United Arab Emirates, Dec. 06, 2023 (GLOBE NEWSWIRE) — Food Tech Valley has signed an agreement at COP28 with ReFarm^TM to start construction on a 900,000 sq. ft. game-changing “GigaFarm”. The innovative waste-to-value farm will be capable of recycling more than 50,000 tonnes of food waste and growing two billion plants each year.

ReFarm^TM was established in the UAE by SSK Enterprise and Christof Global Impact (CGI) as a group of companies with focus on projects with circularity and clean technologies. The brand chose vertical farming technology developed by infrastructure supplier Intelligent Growth Solutions (IGS) and is set to start construction in mid-2024 at Dubai’s Food Tech Valley, a master development launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum and being led by major Dubai property developer, Wasl. ReFarm^TM has engaged its lead bank to arrange support from UK Export Finance within the UK Government’s Department for Business & Trade.

In a global first, six complementary technologies will be collocated on the Dubai Food Tech Valley site as part of a closed-loop circular waste-to-value system, establishing a self-contained ecosystem designed to maximise resource efficiency and prevent any waste going to landfill.

Capable of growing more than three million kilos of produce annually, the site will support the UAE’s move towards decarbonising food production, replacing 1% of the country’s fresh produce imports. Construction is due to begin in mid-2024, with the site expected to be fully operational by 2026.

HE Dr Thani bin Ahmed Al Zeyoudi, UAE Minister of State for Foreign Trade, said: “The United Arab Emirates’ economic growth strategy has placed a strong emphasis on diversification and sustainability, which includes developing new knowledge and capabilities in high-impact industries.

“Rethinking our food production systems is a clear priority, and the decision of ReFarm to launch a facility in Dubai’s Food Tech Valley is a significant step forwards for the development of a technologically advanced, low-carbon agricultural sector.”

Oliver Christof, CEO at Christof Global Impact (CGI), commented: “What has been achieved over the past 36 months in the UAE is a gamechanger for the sustainable food industry. A key factor for success is the open mindset by the UAE leadership and a strong focus on circularity, which allowed us to bring together various groups, including a broad variety of local stakeholders.”

Press contact details:

Carla Furneaux

+447976226408

cfurneaux@webershandwick.com

Steven Flanagan

sflanagan@webershandwick.com

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/1662d97a-085e-4e52-a984-01f0cd8ce049

GlobeNewswire Distribution ID 1000902930

BOSTON, Dec. 06, 2023 (GLOBE NEWSWIRE) — Anaqua, the leading provider of innovation and intellectual property (IP) management technology today announced that global law firm Nixon Peabody has gone live on Anaqua’s PATTSY WAVE^® platform, as part of a series of measures to further enhance the efficiency of the firm’s growing IP practice.

Anchored in PATTSY WAVE’s state-of-the-art SaaS docketing software, Nixon Peabody is using several of Anaqua’s integrated solutions to manage clients’ IP, including Anaqua’s connectivity solution, Echo, for NetDocuments integration; patent search and analytics via AcclaimIP; AI-enhanced autonomous time capture using WiseTime^®; Rowan Patents for patent drafting; and Anaqua Services for patent and trademark renewals.

With more than 700 attorneys collaborating across offices in the U.S. and major European and Asian commercial centers, Nixon Peabody is one of the world’s largest law firms. The firm has a prominent and expanding intellectual property practice.

About Anaqua

Anaqua, Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services for corporations and law firms. Its IP management software solutions, AQX and PATTSY WAVE, both offer best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy, enable IP decision-making, and streamline IP operations, tailored to each segment’s need. Today, nearly half of the top 100 U.S. patent filers and global brands, as well as a growing number of law firms worldwide use Anaqua’s solutions. Over one million IP executives, attorneys, paralegals, administrators, and innovators use the platform for their IP management needs. The company’s global operations are headquartered in Boston, with offices across the U.S., Europe, Asia, and Australia. For additional information, please visit anaqua.com, or on Anaqua’s LinkedIn.

About Nixon Peabody LLP

Nixon Peabody LLP is recognized as a Global 100 law firm – one of the largest in the world. With more than 700 attorneys collaborating across major practice areas across the U.S. and in European and Asian commercial centers, the firm’s size, diversity, and advanced technological resources enable it to offer comprehensive legal services to individuals and organizations of all sizes in local, state, national, and international matters. Nixon Peabody’s clients range from Fortune 50 corporations to global banking and finance institutions, name-brand retailers, emerging entrepreneurs, and world-class research institutions.

Company Contact:
Nancy Hegarty
VP, Marketing
Anaqua
617-375-2655
nhegarty@anaqua.com

GlobeNewswire Distribution ID 8989816

Announcing the successful completion of a joint demonstrator for fail-operational architecture

QUEBEC CITY, Canada and VIENNA, Austria, Dec. 06, 2023 (GLOBE NEWSWIRE) — LeddarTech^®, an automotive software company that provides patented disruptive AI-based low-level sensor fusion and perception software technology for ADAS and AD and TTTech Auto, a technology leader in automotive safety software, are pleased to announce the completion of a joint demonstrator for a fail-operational architecture based on LeddarTech’s LeddarVision software and TTTech Auto’s Safety Co-Pilot solution.

TTTech Auto’s innovative Safety Co-Pilot solution tackles the challenges of a safety architecture suitable for autonomous driving on SAE Level 3 and beyond. It is based on a doer channel, which is responsible for the main driving task, and an independent checker channel. In the event of an abnormal situation identified by the checker, the doer channel is seamlessly overridden, and a fallback channel brings the vehicle to a safe stop.

In this collaboration, TTTech Auto leverages its proficiency in safety mechanisms and automotive platforms, complemented by LeddarTech’s advanced fusion and perception capabilities. TTTech Auto contributes operational platforms and frameworks, facilitating the development of decomposed architectures for safety applications. LeddarTech enhances the partnership with its high-performance fusion and perception stack, grounded in low-level fusion. It provides valuable datasets for agile architecture exploration and demonstration of decomposed perception paths. Both companies exemplify an agile approach, employing risk assessment and safety-critical event feasibility assessments to showcase a potential solution. This collaborative effort aims to support car OEMs constructing their SAE Level 2-3 safety solutions.

To demonstrate the viability of this approach and its potential for vehicle safety and cost-efficiency, TTTech Auto and LeddarTech have partnered up to combine LeddarTech’s LeddarVision with TTTech Auto’s Safety Co-Pilot, creating a demonstrator focused on the checker channel. Key features include:

• LeddarTech’s LeddarVision: A powerful AI-based low-level fusion and perception software stack that leverages raw sensor data from cameras and radars to build an environmental model. Depending on the sensor set and the diversity concept, LeddarVision can be deployed either in the doer or the checker channel.
• TTTech Auto’s Safety Co-Pilot: A versatile solution for the checker channel equipped with a set of validation modules, each encompassing checks related to critical safety requirements. The demonstrator showcases validation modules addressing probabilistic risks associated with physically unfeasible trajectories and potentially dangerous collisions. A crucial element in ensuring safety is that these checks are performed based on a separate environment model –in this case, LeddarVision, ensuring full independence from the doer channel.

The testing of this demonstrator was conducted on data collected from highways in Germany and Israel. The results demonstrate that LeddarTech’s high-quality environmental model and TTTech Auto’s probabilistic checking implement an efficient and reliable checker channel. This advancement provides a robust safety argument for AD systems operating at SAE Level 3 and beyond.

“We are paving the way to autonomous driving safety with true fail-operational architectures,” stated Stefan Poledna, CTO at TTTech Auto. “TTTech Auto’s groundbreaking architecture, in conjunction with LeddarTech’s LeddarVision, confirms our commitment to SAE Level 3 and 4 autonomous driving.”

Frantz Saintellemy, President, COO and incoming CEO of LeddarTech, added: “Through our partnership with TTTech Auto in the integration of our LeddarVision AI-based software and TTTech Auto’s Safety Co-Pilot, our collective aim has been to showcase a high-level fail-operational architecture suitable for safe driving automation. This collaboration demonstrates our belief that by aligning ourselves with other industry leaders in win-win partnerships, we accelerate technology deployment and adoption.”

About TTTech Auto

TTTech Auto provides solutions for future vehicle generations and the shift towards software-defined vehicles. The company specializes in delivering safe software and hardware solutions along with a range of services to support the advancement of automated driving and beyond, applicable in series production programs. With its leading technology solutions, TTTech Auto reduces the required time for system designing, integration and testing of a series production-ready software platform. This ensures safety and electronic robustness for a more automated world.

TTTech Auto was founded in 2018 by TTTech Group and technology leaders Audi, Infineon and Samsung to build a global, safe vehicle software platform for automated and autonomous driving. In 2022, the company raised USD 285 million (EUR 250 million) from Aptiv and Audi in its latest funding round. At TTTech Auto’s headquarters in Vienna, Austria and in more than 10 locations across Europe and Asia, 1 100 employees work with leading car manufacturers on their software-defined vehicle, ADAS and autonomous driving programs. The company has acquired and invested in technology companies in France, Spain, Turkey, China and central and Eastern Europe. www.tttech-auto.com/

About LeddarTech

A global software company founded in 2007 and headquartered in Quebec City with additional R&D centers in Montreal, Toronto and Tel Aviv, Israel, LeddarTech develops and provides comprehensive AI-based low-level sensor fusion and perception software solutions that enable the deployment of ADAS and autonomous driving (AD) applications. LeddarTech’s automotive-grade software applies advanced AI and computer vision algorithms to generate accurate 3D models of the environment to achieve better decision making and safer navigation. This high-performance, scalable, cost-effective technology is available to OEMs and Tier 1-2 suppliers to efficiently implement automotive and off-road vehicle ADAS solutions.

LeddarTech is responsible for several remote-sensing innovations, with over 150 patent applications (80 granted) that enhance ADAS and AD capabilities. Better awareness around the vehicle is critical in making global mobility safer, more efficient, sustainable and affordable: this is what drives LeddarTech to seek to become the most widely adopted sensor fusion and perception software solution.

Additional information about LeddarTech is accessible at www.LeddarTech.com and on LinkedIn, Twitter (X), Facebook and YouTube.

Contact:
Daniel Aitken, Vice-President, Global Marketing, Communications and Investor Relations, LeddarTech Inc. Tel.: + 1-418-653-9000 ext. 232 daniel.aitken@LeddarTech.com

• Investor relations website: investors.LeddarTech.com
• Investor relations contact: Kevin Hunt, ICR Inc. kevin.hunt@icrinc.com
• Financial media contact: Dan Brennan, ICR Inc. dan.brennan@icrinc.com

Leddar, LeddarTech, LeddarVision, LeddarSP, VAYADrive, VayaVision and related logos are trademarks or registered trademarks of LeddarTech Inc. and its subsidiaries. All other brands, product names and marks are or may be trademarks or registered trademarks used to identify products or services of their respective owners.

GlobeNewswire Distribution ID 8986857

ALBANY, N.Y., Dec. 05, 2023 (GLOBE NEWSWIRE) — Curia, a leading contract research, development and manufacturing organization, today announced it has been recognized as one of the top 10 CDMOs in India by India Pharma Outlook. The full list can be viewed in the November 2023 edition of the India Pharma Outlook magazine.

This recognition acknowledges the contributions of Curia’s Aurangabad and Hyderabad sites. The Aurangabad facility provides contract manufacturing of active pharmaceutical ingredients (APIs) and intermediates, and the Hyderabad site includes the Hyderabad Research Center with expertise in medicinal chemistry and chemical and analytical development. These sites also house Curia’s quality control center and Global Shared Services (GSS) center, which support the company’s global organization, enabling process standardization and scalability.

Curia’s focus on continuous improvement for its comprehensive suite of services and investments in innovative technologies position the company as a strong partner to pharmaceutical and biotechnology companies across the drug research, development and manufacturing continuum. The report also highlights Curia’s commitment to being an employer of choice, providing employees with a workplace culture rich in opportunities for professional development and recognition.

“This achievement is a testament to the talent and hard work from our Aurangabad and Hyderabad facilities, and it is a well-deserved honor for the team,” said Philip Macnabb, CEO, Curia. “Our India sites relentlessly pursue excellence and are vital to our goal of improving patients’ lives.”

India Pharma Outlook’s editorial board compiled the list with a panel of judges with expertise in the industry, including CXOs and analysts. Winners were chosen for their impact on India’s economy through job creation, fostering research and development and for their high-quality offerings in the pharmaceutical and biotechnology industry.

About Curia
Curia is a leading contract research, development, and manufacturing organization providing products and services from R&D through commercial manufacturing to pharmaceutical and biopharmaceutical customers. Curia’s nearly 4,000 employees at 27 locations across the U.S., Europe, and Asia help its customers advance from curiosity to cure. Learn more at CuriaGlobal.com.

Curia Contact Information:
Viana Bhagan
+1 518 512 2111
corporatecommunications@CuriaGlobal.com

A PDF accompanying this announcement is available at: http://ml.globenewswire.com/Resource/Download/faac19ea-f26f-4811-946f-e03d10480984

GlobeNewswire Distribution ID 8989258