Winners Announced in 16th Annual Stevie® Awards for Sales & Customer Service

New Categories for 2022 Recognize Thought Leadership

Winners have been announced in the 16th annual Stevie Awards for Sales & Customer Service.

More than 2,300 entries were considered in over 90 categories for sales, customer service, and contact center achievements.

FAIRFAX, Va., March 01, 2022 (GLOBE NEWSWIRE) — Winners in the 16th annual Stevie® Awards for Sales & Customer Service, recognized as the world’s top customer service awards and sales awards, were announced today. Stevie Award winners will be celebrated during a virtual awards ceremony on May 11.

The complete list of Stevie Winners by category is available at http://www.StevieAwards.com/Sales.

More than 2,300 nominations from organizations in 51 nations were considered in this year’s competition. Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 150 professionals on eight specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic. New categories this year honor excellence in thought leadership in customer service and sales.

IBM of Armonk, NY USA and DP DHL, worldwide both won 11 Gold Stevie Awards, the most of any organization in the competition. Other Stevie winners with three of more Golds include Sales Partnerships, Inc., Broomfield, CO USA (eight), ValueSelling Associates, Carlsbad, CA USA (six), HP, Inc. Boise, ID USA (four), The Biz Dojo Inc, Calgary, Canada (four), UPMC Health Plan, Pittsburgh, PA USA (four), Allianz Services Pvt Ltd, Kerala, India (three), Nutrisystem, Fort Washington, PA USA (three), TransPerfect, New York, NY USA (three), and Voya Financial, Chandler, AZ USA (three).

Winners of two Gold Stevie Awards include Contact Lens King Inc., Chaplain, NY USA; Datasite, Minneapolis, MN USA; Dubai Municipality, Dubai, United Arab Emirates; Empolis Group, Kaiserslautern, Germany; Future Generali India Insurance Company Ltd., Mumbai, India; Michael Kors, New York, NY USA; Microsoft Corporation, Redmond, WA USA; Municipality and Planning Department, Ajman, United Arab Emirates; Optima Tax Relief, LLC, Santa Ana, CA USA; POWERHOME SOLAR, Mooresville, NC USA; PowerSchool Group LLC, Folsom, CA USA; Ruby, Portland, OR USA; SAP, Newtown Square, PA USA; Sber, Moscow, Russia; SoftPro, Raleigh, NC USA; Spinnaker Support, Greenwood Village, CO USA; Support Services Group, Lewis Center, OH USA; Talkdesk, San Francisco, CA USA; Templeton & Partners, London, United Kingdom; VakifBank, Istanbul, Turkey; and VMware, Palo Alto, CA USA.

Other organizations winning a combination of four or more Gold, Silver, or Bronze Stevie Awards include Abrigo, Austin, TX USA; Arise Virtual Solutions, Miramar, FL USA; Blackhawk Network, Pleasanton CA USA; CarrefourSA, Istanbul, Turkey; Clubspeed, Irvine, CA USA; EFG Companies, Irving, TX USA; Element Electronics, Winnsboro, SC USA; HireVue, South Jordan, UT USA; Intuit, Mississauga, Ontario Canada; Nuance Communications, Boston, MA USA; OpenGov, San Jose, CA USA; Optum Eden Prairie, MN USA; Princess Polly, Los Angeles CA USA; Pushpay, Redmond, WA USA; QNB Finansbank, Istanbul, Turkey; RAIN Group, Boston, MA USA; Toco Warranty, Los Angeles, CA USA; TTEC, Englewood, CO USA; Visualize, Birmingham, MI USA; VIZIO Inc., Irvine, CA USA; and WNS (Holdings) Limited, Mumbai, India.

The 10 most-honored organizations in the competition will receive Grand Stevie Award trophies. Those winners will be announced the week of March 14.

Beginning today through April 1, the public may vote for their favorite providers of customer service in the People’s Choice Stevie® Awards for Favorite Customer Service, an annual feature of the awards. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards in multiple industries will be announced the week of April 4.

One category in the awards will continue to accept entries through March 11.  It is the Sales Partnerships Award for Ethics in Sales, which will recognize organizations for best practices and achievements in demonstrating the highest ethical standards in the sales industry.  Entry requirements for this category are outlined at https://stevieawards.com/sales/nominate-2022-sales-partnerships-ethics-sales-award.

About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Middle East & North Africa Stevie Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

Sponsors of the 16th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Thought Leadership Leverage, and ValueSelling Associates, Inc.

Marketing Contact:
Nina Moore
Nina@StevieAwards.com
+1 (703) 547-8389

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/a8a7c18c-40b4-4999-9a72-ee6afaecb74d


Innovation for 5Gigaverse, Huawei Unveils Its Latest Wireless Solutions and IntelligentRAN Architecture

BARCELONA, Spain, March 1, 2022 /PRNewswire/ — At Mobile World Congress (MWC22), Huawei unveiled its latest wireless products and solutions — third-generation TDD M-MIMO products and FDD ultra-wideband multi-antenna products. Huawei also introduced its newly released IntelligentRAN architecture at the press conference.https://mma.prnewswire.com/media/1756723/Gan_Bin_unveils_Huawei_s_Latest_Wireless_Solutions_IntelligentRAN_Architecture.jpg

Gan Bin, Vice President and Chief Marketing Officer of Huawei Wireless Solution, gave a keynote speech titled “Innovation for 5Gigaverse Society” during the press conference. He said, “5G’s large-bandwidth and multi-antenna technologies have brought tangible benefits. But we do not stop here; instead, we move ahead and continue to innovate in these two areas. Our third-generation Massive MIMO and FDD ultra-wideband multi-antenna portfolios further improve network performance and energy efficiency. They greatly boost operators’ confidence in building high-quality and green 5G networks.”

The third-generation TDD Massive MIMO series includes the third-generation MetaAAU and BladeAAU series. The third-generation Massive MIMO doubles antenna elements of its previous generation from 192 to 384, making it the only one in the industry to have done so.

The third-generation MetaAAU uses the extremely large antenna array (ELAA) and Adaptive High Resolution (AHR) Turbo beamforming algorithm to achieve breakthroughs in Massive MIMO performance and energy efficiency. Compared with traditional 64T, the coverage of this product is improved by 3 dB and user experience by 30%. Compared with traditional 32T, the coverage is improved by 6 dB and user experience by 60%. And compared with traditional AAUs, the power consumption is reduced by about 30% when coverage counters remain unchanged. For scenarios using discrete spectrum or requiring network co-construction and sharing, ultra-wideband products with a bandwidth of 400 MHz and a transmit power of 400W would be very helpful for implementing simplified deployment. In scenarios where antenna space is limited, Huawei’s BladeAAU series implements simplified deployment of all sub-6 GHz frequency bands, facilitating deployment in all scenarios.

FDD ultra-wideband multi-antenna products include: the industry’s lightest true wideband 4T4R RRU, which supports simplified deployment of 700–900 MHz and 1.8–2.6/1.4 GHz multi-band networks and dynamic power sharing across all modes, improving user experience by 30% and reducing power consumption by 30%; and the industry’s first high-power ultra-wideband 8T8R, which uses the combination of 1.8 GHz and 2.1 GHz to provide equivalent coverage to the sub-1 GHz band, benefiting both 4G and 5G networks by increasing their capacity by 1.6 and 3 times, respectively. With the industry’s only 8T8R native, green antenna of the Hertz platform, the energy consumption is further reduced by 15%. For scenarios requiring large capacity, Huawei provides the industry’s only commercial FDD Massive MIMO, which increases 4G network capacity by 3 times compared with 4T networks and 5G network capacity by 5 times.

Furthermore, for residential areas and urban hotspots, Huawei has launched the TDD and FDD dual-band EasyMacro 3.0 and Book RRU 3.0 solutions to simplify on-demand deployment and quickly fill 5G coverage holes. To meet requirements for indoor areas such as railway stations and shopping malls, Huawei provides the industry’s only distributed Massive MIMO. It improves capacity by 4 times compared with 4T and user experience by more than 30%, creating ubiquitous indoor gigabit experience.

Another highlight of the release is Huawei’s IntelligentRAN. According to Gan Bin, this architecture brings intelligence to almost all aspects of a wireless network from experience, green, service to O&M. It leverages the Mobile Intelligent Engine (MIE) to enable network autonomy through data, model, and decision collaboration between site layer and network layer. Key benefits of the IntelligentRAN architecture include:

– Smart Experience: Enable optimal experience base on heterogeneous network by introducing 3 key technologies: L3 intelligent grid, L2 scheduling dictionary, and L1 channel graph, which can improve user experience by more than 50% on multi-band and multi-site networks.

 Smart Green: Maximize energy efficiency with continuous experience by introducing Mobile Intelligent Engine – NRT(Non-Real-Time)and RT(Real-Time), which will optimize the energy saving strategy in terms of multi-dimensional parameters to ensure maximal effect across networks.

-Smart Service: Achieve accurate provisioning and reliable SLA with Mobile Intelligent Engine, which will adjust network parameters based on SLA-network in real time and provide reliable SLA assurance without affecting the experience of other services.

– Smart O&M: Implement zero-fault and zero-downtime networks that support intelligent fault identification, diagnosis, prediction and prevention.

Gan Bin concluded: “Huawei’s IntelligentRAN implements zero-wait, zero-trouble, zero-touch networks. It enables autonomous networks featuring smart service, optimization, green and simplified O&M. Furthermore, it facilitates operators to explore new space and business forms of 5G.”

MWC22 Barcelona runs from February 28 to March 3 in Barcelona, Spain. Huawei showcases its products and solutions at stand 1H50 in Fira Gran Via Hall 1. Together with global operators, industry professionals, and opinion leaders, we dive into topics such as industry trends, GUIDE to the Future, and green development to envision the future of digital networks. For more information, please visit: https://carrier.huawei.com/en/events/mwc2022

Photo – https://mma.prnewswire.com/media/1756723/Gan_Bin_unveils_Huawei_s_Latest_Wireless_Solutions_IntelligentRAN_Architecture.jpg

Casio lance la première MR-G qui reprend le design iconique de la G-SHOCK originale

De multiples composants pour des finitions soignées avec un savoir-faire de maître en la matière

TOKYO, 1er mars 2022/PRNewswire/ — Casio Computer Co., Ltd. annoncé aujourd’hui la sortie d’une nouvelle addition à la série MR-G, la ligne phare de la marque de montres résistantes aux chocs G-SHOCK. La nouvelle MRG-B5000 est la première montre MR-G qui reprend le design iconique de la toute première G-SHOCK.

MRG-B5000B

En référence au design de la DW-5000C, la toute première G-SHOCK sortie en 1983, la MRG-B5000 confère désormais un aspect brillant et une élégance remarquable à la montre résistante aux chocs en utilisant des métaux de pointe avec une finition de qualité exceptionnelle.

Afin d’appliquer des finitions raffinées aux moindres recoins de la forme complexe de la lunette, qui se compose de 25 éléments différents, Casio a développé la nouvelle structure Multi-Guard. Cette nouvelle structure intègre des pièces absorbant les chocs dans la lunette multi-composants afin de garantir une excellente résistance aux chocs, tout en permettant d’appliquer des finitions soignées à chaque élément distinct, jusque dans les moindres recoins, pour une finition d’une beauté époustouflante. Le bracelet utilise également une structure spéciale, avec des broches distinctes intégrées dans les orifices ronds de chaque maillon métallique, afin de permettre un travail de précision pour une finition tout aussi esthétique du bracelet.

MRG-B5000B / MRG-B5000D

La qualité du savoir-faire des experts se reflète dans les matériaux de pointe, fabriqués au Japon, utilisés pour la MRG-B5000. Le COBARION, dont la dureté est environ quatre fois supérieure à celle du titane pur et dont l’éclat est comparable à celui du platine, est utilisé pour la surface supérieure de la lunette. Le bracelet est fabriqué en DAT55G, un alliage de titane qui est à la fois environ trois fois plus solide que le titane pur et très facile à travailler, ce qui le rend résistant aux rayures et garantit une belle finition miroir durable.

Un polissage magistral et des matériaux méticuleusement sélectionnés se conjuguent pour créer une montre digne de ce design original, mais avec la qualité caractéristique de la ligne MR-G, qui se tient au sommet de la vaste famille des montres G-SHOCK.

Multi-Guard Structure comprising 25 different bezel components

Sur le plan fonctionnel, la MRG-B5000 dispose d’un calibrage radiocommandé et de la connectivité Smartphone Link. La montre se connecte à l’application smartphone CASIO WATCHES dédiée pour s’ajuster automatiquement à l’heure exacte. Elle est également équipée d’un système de charge solaire et d’un éclairage LED haute luminosité pour plus de commodité.

Comme les autres montres MR-G, la MRG-B5000 est fabriquée sur la ligne de production Premium haut de gamme de Yamagata Casio, l’usine principale de la production de montres Casio.

* COBARION est une marque déposée d’un alliage cobalt-chrome fabriqué exclusivement par Eiwa Corporation.

* DAT est une marque déposée de Daido Steel Co., Ltd. au Japon.

Photo – https://mma.prnewswire.com/media/1754299/MRG_B5000B.jpg
Photo – https://mma.prnewswire.com/media/1754302/MRG_B5000B__MRG_B5000D.jpg
Photo – https://mma.prnewswire.com/media/1754301/Multi_Guard_Structure_comprising_25_bezel_components.jpg

 

Casio to Release the First MR-G to Feature the Iconic Design of the Original G-SHOCK

Multiple Components for Meticulous Finishes with Master Polishing Craftsmanship

TOKYO, March 1, 2022 /PRNewswire/ — Casio Computer Co., Ltd. announced today the release of a new addition to the MR-G series, the flagship line of the G-SHOCK brand of shock-resistant watches. The new MRG-B5000 is the first MR-G timepiece to feature the iconic design of the very first G-SHOCK.

MRG-B5000B

With a nod to the design of the DW-5000C, the first-ever G-SHOCK released in 1983, the MRG-B5000 now brings a brilliant shine and dignified distinction to the shock-resistant watch by employing cutting-edge metals finished with master polishing craftsmanship.

In order to apply sophisticated polished finishes to even the tiniest corners of the complex bezel form, which is made of 25 different components, Casio developed the new Multi-Guard Structure. The new structure incorporates shock-absorbent parts in the multi-component bezel to ensure excellent shock-resistance, while also allowing polished finishes to be applied to each individual component, down to the most challenging spots, for a stunningly beautiful finish. The band employs a special structure, as well, with separate pins embedded in round holes in each metal link, to allow detailed polishing for an equally beautiful finish on the band.

MRG-B5000B / MRG-B5000D

The quality of the master polishing craftsmanship really shows on the cutting-edge, made-in-Japan materials used for the MRG-B5000. COBARION, which has a hardness about four times that of pure titanium and a brilliant gleam comparable to platinum, is used for the top surface of the bezel. The band is made with DAT55G, a titanium alloy that is both about three times harder than pure titanium and highly workable, making it scratch-resistant and ensuring a long-lasting, beautiful mirror finish.

Masterfully crafted polishing and meticulously selected materials come together to create a timepiece worthy of that original design, but with the trademark quality of the MR-G line, which stands at the pinnacle of the diverse family of G-SHOCK watches.

Multi-Guard Structure comprising 25 different bezel components

When it comes to function, the MRG-B5000 features radio-controlled calibration and Smartphone Link connectivity. The watch connects with the dedicated CASIO WATCHES smartphone app to automatically adjust to the correct time. It also comes equipped with a solar charging system and high-brightness LED light for added convenience.

As with other MR-G watches, the MRG-B5000 is crafted on the high-end Premium Production Line at Yamagata Casio, the “mother factory” of Casio watch production.

* COBARION is a trademark of a cobalt-chromium alloy manufactured exclusively by Eiwa Corporation.

* DAT is a registered trademark of Daido Steel Co., Ltd. in Japan.

Photo – https://mma.prnewswire.com/media/1754299/MRG_B5000B.jpg
Photo – https://mma.prnewswire.com/media/1754302/MRG_B5000B__MRG_B5000D.jpg
Photo – https://mma.prnewswire.com/media/1754301/Multi_Guard_Structure_comprising_25_bezel_components.jpg

MTN Nigeria lance une plateforme numérique multi-expériences avec Tecnotree Moments – pour le jeu et l’éducation

ESPOO, Finlande, 28 février 2022 /PRNewswire/ — Tecnotree, fournisseur mondial de solutions de transformation numérique pour les fournisseurs de services de communication (CSP) et les fournisseurs de services numériques (DSP), basé en Finlande, annonce aujourd’hui le lancement de sa plateforme numérique multi-expériences, Tecnotree Moments, en collaboration avec MTN Nigeria. Les offres de cet écosystème de partenaires multi-expériences visent à créer des ensembles de contenus, d’applications et de connectivité axés sur le mode de vie grâce à un écosystème de partenaires numériques pré-intégrés destiné aux secteurs mondiaux, locaux et glocaux à forte demande et à forte croissance. La plateforme attirera des partenaires de premier plan dans différents secteurs tels que l’éducation, le divertissement, les jeux, le sport, la santé et le bien-être, pour les amener à s’implanter au Nigeria et utilisera la facturation directe des clients pour transformer les partenaires de l’écosystème en générateurs de revenus instantanés.https://mma.prnewswire.com/media/1754777/Tecnotree_Moments_Logo.jpg

Tecnotree Moments est un portail de services numériques et de groupage de produits de mode de vie, lancé grâce à des contenus de sports électroniques tels que PUBG Mobile Daily, FIFA Daily, Rocket League Daily, Fortnite Monthly et Fantasy Football. La plateforme propose également les jeux les plus populaires d’Afrique, et met régulièrement à jour les nouveaux jeux. Grâce aux partenaires dynamiques de son écosystème, la plateforme est idéalement positionnée pour assurer la convergence entre les contenus éducatifs et ludiques dans le monde entier, ce qui favorise l’apprentissage social et émotionnel, indispensable pour créer des expériences personnalisées et adaptées.

Cette collaboration entre Tecnotree Moments et MTN Nigeria est révolutionnaire dans la mesure où elle permet de libérer tout le potentiel humain des Nigérians à travers le pays et de créer une société inclusive qui est essentielle à la promotion du développement national. Moments contient l’intégralité du programme nigérian JSSCE, SSSCE et IGCSE sous forme de contenu interactif et immersif et de cours en direct. En outre, pour rester pertinent dans une économie numérique en évolution rapide, le partenariat MTN-Moments cherchera à offrir un cours en ligne ouvert à tous (MOOC) pour le perfectionnement professionnel et la progression de carrière,favorisant ainsi l’acquisition de compétences générales et techniques. Étant donné les compétences locales et le vivier de talents dont dispose le pays, la plateforme sera d’abord lancée au Nigeria, et ces services seront ensuite lancés dans d’autres pays d’exploitation MTN en Afrique.

« MTN est constamment à la recherche de partenariats pour construire des plateformes qui offrent des services de qualité supérieure à nos clients. Nous avons toujours été déterminés à offrir à nos clients le meilleur du contenu numérique. Ce partenariat avec Tecnotree ne fait que renforcer cet engagement. La plateforme fournira à nos clients des contenus d’une qualité exceptionnelle, dans les domaines de l’éducation et du divertissement », a déclaré Aisha Mumuni, directrice des services numériques par intérim de MTN.

Padma Ravichander, PDG de Tecnotree Corporation, a déclaré : « Notre vision est d’autonomiser les communautés connectées numériquement, de réduire la fracture numérique et de créer une inclusion numérique pour les différentes diasporas de la population nigériane. Nous sommes très ravis de nous associer à MTN Nigeria pour lancer notre plateforme Tecnotree Moments, qui offrira à la communauté nigériane de véritables services et produits numériques par l’intermédiaire de nos partenaires internationaux. L’engagement de MTN à faire de l’Afrique une économie véritablement numérique est un objectif puissant et Tecnotree est fière d’être son partenaire numérique pour cette cause »

Informations complémentaires
www.tecnotree.com

À PROPOS DE TECNOTREE
Tecnotree est le seul fournisseur de solutions numériques complètes de gestion d’entreprise pour les fournisseurs de services numériques, qui jouit de plus de 40 ans de connaissance approfondie dans le domaine, d’une capacité de livraison et de transformation éprouvée dans le monde entier. Nos produits et solutions souples basés sur des technologies open-source couvrent toute la gamme (de la commande à l’encaissement) des processus commerciaux et de la gestion des abonnements pour les fournisseurs de services de télécommunications et autres services numériques. Les produits et plateformes de Tecnotree comptent plus de 800 millions d’abonnés dans le monde. Tecnotree est cotée à la bourse Nasdaq Helsinki (TEM1V). Pour plus d’informations, veuillez consulter notre site web www.tecnotree.com ou nos réseaux sociaux – LinkedIn I Facebook I Twitter

Logo – https://mma.prnewswire.com/media/1754777/Tecnotree_Moments_Logo.jpg

 

MLB Cancels Opening Day After Sides Fail to End Lockout

Major League Baseball has canceled opening day, with Commissioner Rob Manfred announcing Tuesday the sport will lose regular-season games over a labor dispute for the first time in 27 years after acrimonious lockout talks collapsed in the hours before management’s deadline.

Manfred said he is canceling the first two series of the season that was set to begin March 31, dropping the schedule from 162 games to likely 156 games at most. Manfred said the league and union have not made plans for future negotiations. Players won’t be paid for missed games.

“My deepest hope is we get an agreement quickly,” Manfred said. “I’m really disappointed we didn’t make an agreement.”

After the sides made progress during 13 negotiating sessions over 16 1/2 hours Monday, the league sent the players’ association a “best and final offer” Tuesday on the ninth straight day of negotiations.

Players rejected that offer, setting the stage for MLB to follow through on its threat to cancel opening day.

“Not a particularly productive day today,” Manfred said.

At 5:10 p.m., Manfred issued a statement that many fans had been dreading: Nothing to look forward to on opening day, normally a spring standard of renewal for fans throughout the nation and some in Canada, too.

The ninth work stoppage in baseball history will be the fourth that causes regular season games to be canceled, leaving Fenway Park and Dodger Stadium as quiet in next month as Joker Marchant Stadium and Camelback Park have been during the third straight disrupted spring training.

“The concerns of our fans are at the very top of our consideration list,” Manfred said.

The lockout, in its 90th day, will plunge a sport staggered by the coronavirus pandemic and afflicted by numerous on-field issues into a self-inflicted hiatus over the inability of players and owners to divide a $10 billion industry. By losing regular-season games, scrutiny will fall even more intensely on Manfred, the commissioner since January 2015, and Tony Clark, the former All-Star first baseman who became union leader when Michael Weiner died in November 2013.

“Manfred gotta go,” tweeted Chicago Cubs pitcher Marcus Stroman.

Past stoppages were based on issues such as a salary cap, free-agent compensation and pensions. This one is pretty much solely over money.

This fight was years in the making, with players angered that payrolls decreased by 4% from 2015 through last year, many teams jettisoned a portion of high-priced veteran journeymen in favor of lower-priced youth, and some clubs gave up on competing in the short term to better position themselves for future years.

The sport will be upended by its second shortened season in three years. The 2020 schedule was cut from 162 games to 60 because of the pandemic, a decision players filed a grievance over and still are litigating. The disruption will create another issue if 15 days of the season are wiped out: Stars such as Shohei Ohtani, Pete Alonso, Jake Cronenworth and Jonathan India would be delayed an extra year from free agency.

Players would lose $20.5 million in salary for each day of the season that is canceled, according to a study by The Associated Press, and the 30 teams would lose large sums that are harder to pin down. Members of the union’s executive subcommittee stand to lose the most, with Max Scherzer forfeited $232,975 for each regular-season day lost, and Gerrit Cole $193,548.

Scherzer and free-agent reliever Andrew Miller were present for talks. Both stopped to sign autographs for fans as they left Roger Dean Stadium, the vacant spring training home of the St. Louis Cardinals and Miami Marlins where negotiations have been held since the start of last week.

The first 86 games of the 1973 season were canceled by a strike over pension negotiations, the 1981 season was fractured by a 50-day midseason strike over free agency compensation rules that canceled 713 games, and a strike that started in August 1994 over management’s attempt to gain a salary cap canceled the final 669 games and led to a three-week delay of the 1995 season, when schedules were cut from 162 games to 144.

Players and owners entered deadline day far apart on many key issues and unresolved on others. The most contentious proposals involve luxury tax thresholds and rates, the size of a new bonus pool for pre-arbitration players, minimum salaries, salary arbitration eligibility and the union’s desire to change the club revenue-sharing formula.

While the differences had narrowed in recent days, the sides remained apart, with how far apart depending on the point of view.

MLB proposed raising the luxury tax threshold from $210 million to $220 million in each of the next three seasons, $224 million in 2025 and $230 in 2026. Players asked for $238 million this year, $244 million in 2023, $250 million in 2024, $256 million in 2025 and $263 in 2026.

MLB proposed $25 million annually for a new bonus pool for pre-arbitration players, and the union dropped from $115 million to $85 million for this year, with $5 million yearly increases.

MLB proposed raising the minimum salary from $570,500 to $675,000 this year, with increases of $10,000 annually, and the union asked for $725,000 this year, $745,000 in 2023, $765,000 in 2024 and increases for 2025 and 2026 based on the Consumer Price Index for Urban Wage Earners.

Source: Voice of America

Big Tech Grapples With Russian State Media, Propaganda

As Russia’s war in Ukraine plays out for the world on social media, big tech platforms are moving to restrict Russian state media from using their platforms to spread propaganda and misinformation.

Google announced Tuesday that it’s blocking the YouTube channels of those outlets in Europe “effective immediately” but acknowledged “it’ll take time for our systems to fully ramp up.”

Other U.S.-owned tech companies have offered more modest changes so far: limiting the Kremlin’s reach, labeling more of this content so that people know it originated with the Russian government, and cutting Russian state organs off from whatever ad revenue they were previously making.

The changes are a careful balancing act intended to slow the Kremlin from pumping propaganda into social media feeds without angering Russian officials to the point that they yank their citizens’ access to platforms during a crucial time of war, said Katie Harbath, a former public policy director for Facebook.

“They’re trying to walk this very fine line; they’re doing this dance,” said Harbath, who now serves as director of technology and democracy at the International Republican Institute. “We want to stand up to Russia, but we also don’t want to get shut down in the country. How far can we push this?”

Meta, which owns Facebook and Instagram, announced Monday that it would restrict access to Russia’s RT and Sputnik services in Europe, following a statement by European Union President Ursula von der Leyen over the weekend that officials are working to bar the sites throughout the EU.

Google followed Tuesday with a European ban of those two outlets on YouTube.

The U.S. has not taken similar action or applied sanctions to Russian state media, leaving the American-owned tech companies to wrestle with how to blunt the Kremlin’s reach on their own.

The results have been mixed.

RT and other Russian-state media accounts are still active on Facebook in the U.S. Twitter announced Monday that after seeing more than 45,000 tweets daily from users sharing Russian state-affiliated media links in recent days, it will add labels to content from the Kremlin’s websites. The company also said it would not recommend or direct users to Russian-affiliated websites in its search function.

Over the weekend, the Menlo Park, California-based company announced it was banning ads from Russian state media and had removed a network of 40 fake accounts, pages and groups that published pro-Russian talking points. The network used fictitious persons posing as journalists and experts, but didn’t have much of an audience.

Facebook began labeling state-controlled media outlets in 2020.

Meanwhile, Microsoft announced it wouldn’t display content or ads from RT and Sputnik, or include RT’s apps in its app store. And Google’s YouTube restricted Russian-state media from monetizing the site through ads, although the outlets are still uploading videos every few minutes on the site.

By comparison, the hands-off approach taken by TikTok, a Chinese platform popular in the U.S. for short, funny videos, has allowed pro-Russian propaganda to flourish on its site. The company did not respond to messages seeking comment.

One recent video posted to RT’s TikTok channel features a clip of Steve Bannon, a former top adviser to ex-President Donald Trump who now hosts a podcast with a penchant for misinformation and conspiracy theories.

“Ukraine isn’t even a country. It’s kind of a concept,” Bannon said in the clip, echoing a claim by Russian President Vladimir Putin. “So when we talk about sovereignty and self-determination it’s just a corrupt area where the Clintons have turned into a colony where they can steal money.”

Already, Facebook’s efforts to limit Russian state media’s reach have drawn ire from Russian officials. Last week, Meta officials said they had rebuffed Russia’s request to stop fact-checking or labeling posts made by Russian state media. Kremlin officials responded by restricting access to Facebook.

The company has also denied requests from Ukrainian officials who have asked Meta to remove access to its platforms in Russia. The move would prevent everyday Russians from using the platforms to learn about the war, voice their views or organize protests, according to Nick Clegg, recently named the company’s vice president of global affairs.

“We believe turning off our services would silence important expression at a crucial time,” Clegg wrote on Twitter Sunday.

More aggressive labeling of state media and moves to de-emphasize their content online might help reduce the spread of harmful material without cutting off a key information source, said Alexandra Givens, CEO of the Center for Democracy and Technology, a Washington-based non-profit.

“These platforms are a way for dissidents to organize and push back,” Givens said. “The clearest indication of that is the regime has been trying to shut down access to Facebook and Twitter.”

Russia has spent years creating its sprawling propaganda apparatus, which boasts dozens of sites that target millions of people in different languages. That preparation is making it hard for any tech company to mount a rapid response, said Graham Shellenberger at Miburo Solutions, a firm that tracks misinformation and influence campaigns.

“This is a system that has been built over 10 years, especially when it comes to Ukraine,” Shellenberger said. “They’ve created the channels, they’ve created the messengers. And all the sudden now, we’re starting to take action against it.”

Redfish, a Facebook page that is labeled as Russian-state controlled media, has built up a mostly U.S. and liberal-leaning audience of more than 800,000 followers over the years.

The page has in recent days posted anti-U.S. sentiment and sought to down play Russian’s invasion of Ukraine, calling it a “military operation” and dedicating multiple posts to highlighting anti-war protests across Russia.

One Facebook post also used a picture of a map to highlight airstrikes in other parts of the world.

“Don’t let the mainstream media’s Eurocentrism dictate your moral support for victims of war,” the post read.

Last week, U.S. Sen. Mark Warner of Virginia sent letters to Google, Meta, Reddit, Telegram, TikTok and Twitter urging them to curb such Russian influence campaigns on their websites.

“In addition to Russia’s established use of influence operations as a tool of strategic influence, information warfare constitutes an integral part of Russian military doctrine,” Warner wrote.

Source: Voice of America

UNHCR Regional Update – Southern Africa Operational Update (1 December 2021 – 31 January 2022)

Highlights

Tropical Storm Ana: UNHCR engaged in assessments and response to assist those impacted by rain, wind and flooding.

Voluntary repatriation: Refugees from Burundi, the Democratic Republic of the Congo (DRC), and Rwanda were supported to return home.

COVID-19: Fully vaccinated refugees, asylum-seekers and internally displaced persons (IDPs) doubled over two months.

In December and January:

61,235 refugees and IDPs received core relief items (CRIs) and dignity kits in the DRC

4,939 refugees supported with multipurpose cash assistance in Zambia

394 students supported with remote study packs in Zimbabwe

6,726 people received CRIs, and 617 shelters constructed in Mozambique

1,000 households received livelihoods support in Malawi

377 hygiene kits distributed in the refugee settlement in Angola

Source: UN High Commissioner for Refugees

Technical Support to upgrade the Microbiology (Bacteriology) Unit of the National Health Laboratory of Eritrea

The Ministry of Health Eritrea requested the technical support of WHO to assess the capacities needed to upgrade the microbiology laboratory which is part of the National Health Laboratory (NHL) and to develop the roadmap for the upgrading of the laboratory. In order to undertake this support WHO engaged a consultant for a period of 3 weeks (22 November to 10 December 2021). The consultant was supported by the WHO laboratory expert from WHO/AFRO who was in country from 7-18 December 2021 as well as WHO Country Office staff. Strong laboratory capacities are essential for detecting and responding to emerging and re-emerging global health threats. As such Microbiological investigations are important in the diagnosis, treatment, and surveillance of infectious diseases and policies regarding the selection and use of antimicrobial drugs. It is, therefore, essential that test reports are relevant, reliable, timely, and interpreted correctly.

The National Health Laboratory (NHL) of Eritrea hosts the unique microbiology (bacteriology) site for culture and antimicrobial susceptibility testing for the whole country, which receives an average of 1300-1500 samples (mostly urine (44%) and blood culture (28.5%)) every year. The objectives of this technical support were to (1) conduct a situation analysis for the current activities at the microbiology laboratory, (2) define minimal requirements for the microbiology national reference laboratory (NRL) to support the surveillance of antimicrobial resistance, and (3) develop a road map for the upgrading of the microbiology laboratories at national and zonal level.

The assessment was done through a combination of methodologies, including key informant interviews, laboratory inspection/observations, and review of existing documents. Data were collected using the WHO Laboratory Assessment Tool with a focus on the 11 modules of: (1) Organization and management; (2) Documents; (3) Specimen collection, handling and transport; (4) Data & information management; (5) Consumables and reagents procurement; (6) Equipment; (7) Laboratory testing, performance; (8) Facilities; (9) Human resources; (10) bio-risk management; and (11) Public health functions). Individual module scores were obtained with the data collected.

Although the NHL microbiology unit is doing well in many of the key functions the situational analysis of the current activities revealed gaps in 5 modules of organisation and managements, documents, consumables and reagents, biosafety and public health. The lowest score was registered for the documents function. It was evident that although the scores of some modules were good, there is still a need for improvement on many aspects. The main gaps identified were incomplete sample analysis and bacterial identification, inadequate antimicrobial susceptibility testing, absence of continuous education for staff, inappropriate infrastructures, lack of international standards, and partial knowledge on quality assurance management.

In summary, the main recommendations for the scale-up of the microbiology laboratory at the national and zonal levels included ensuring (1) urgent training of staff on sample analysis, antimicrobial susceptibility testing, biosafety and quality assurance, (2) improving of bacterial identification through introduction of bacteria identification kits (such as API kits), (3) purchasing international standards, and (4) renovating the NHL microbiology laboratory to meet the biosafety standards. Automation of some sample analysis and introduction of molecular testing methods for the reference laboratory were also be considered. It is worth mentioning that most of these recommendations could be implemented with dedicated government budget allocation and help from technical and financial partners. The technical support was concluded on 10th December 2021 with a successful debriefing session with the laboratory team at the NHL director’s office, followed by a presentation of the main results to the senior management and the Honourable Minister of Health.

Source: World Health Organization. Africa

South Africa records zero covid deaths, first time since May 2020

South Africa has recorded zero Covid-19 deaths in the last two days, for the first time since May 2020, health authorities said Tuesday.

Covid has hit South Africa harder than any other country on the continent, making the drop in deaths all the more remarkable.

The National Institute for Communicable Diseases made the announcement in its daily tally of coronavirus cases, sparking cautious optimism among health authorities.

The last time the country reported no deaths over a 48-hour timescale was on May 12, 2020.

“Empirically, the hospitals are pretty much empty of Covid cases,” said Shabir Madhi, professor of vaccinology at the University of the Witwatersrand.

“We do know that reported deaths are underestimated by a factor of about three, but even then the rate at the moment is particularly low.”

He attributed the decline in death to both the rollout of vaccines and to the impact of past waves of infection.

“It’s come at a huge cost of loss of life, but it has resulted in a large portion of the population that have now developed protection against severe disease,” Madhi said.

At least 80 percent of the populous province Gauteng has already been infected with Covid, a statistic he believed likely mirrors the entire country.

Zimbabwe, Namibia, Angola, Mozambique and Eswatini also reported no Covid deaths in the last 24 hours, although those neighbouring countries have less developed health surveillance system.

South Africa has suffered nearly 100,000 Covid deaths, and more than 3.6 million cases.

Source: Seychelles News Agency